A hidden water leak caused significant damage to the kitchen, cloakroom, and hallway of Lee Old’s home. The water had spread across the ground floor, leaving the kitchen and cloakroom unusable, with further damage affecting the wooden flooring in the hallway.
Upon receiving the claim, INS Property Claims immediately commissioned a trace and access report.The investigation revealed that the leak originated in the kitchen and had gradually spread, impacting the surrounding areas.
INS quickly took charge of the situation, coordinating with the necessary professionals to ensure a smooth repair process. The first stages of the project included removing the damaged flooring and addressing the water-affected areas. We took progress photos to document the work from start to finish, showcasing the challenges faced and the transformation.
You can look at their report’s findings by clicking below to view the report.
Once everyone involved had a clear understanding of the damage, the repair schedule, and the insurance policy wording, INS was able to move forward with the reinstatement process efficiently.
Reinstatement
Figure 3 – The leak detection report indicates that the leak originated in the kitchen & spread to the cloakroom and hallway
After careful planning and consistent updates with both the client and insurance provider, we completed the project, restoring the kitchen, cloakroom, and hallway to their former glory. The final result included a brand-new kitchen, upgraded cloakroom, and pristine wooden flooring throughout the hallway.
At INS Property Claims, we understand how disruptive incidents like water leaks can be to your home and daily life. By working swiftly and proactively, we aim to not only restore your property but to exceed expectations in the process. Lee Old’s project is a testament to our commitment to high-quality workmanship & seamless project management, ensuring every detail is addressed. Whether it’s repairing damage or upgrading key areas, INS is here to guide you every step of the way, delivering results that bring peace of mind and satisfaction.